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Cloud Support Engineer II

  • Location: Philadelphia, Pennsylvania
  • Type: Direct Hire
  • Job #2025

Cloudnexa is an Amazon Web Services (AWS) Premier Partner and is looking for experienced and motivated Cloud support engineers that enjoy solving problems, working with customers, and have technical backgrounds.

As an IT Support Specialist, you will be the first responder to reported technical issues and handle both on-demand and scheduled activities for clients related to their Amazon Web Services (AWS) Cloud Infrastructure. Multiple shift positions are available during the day and evening shifts for the HST timezone. This position will be part of Cloudnexa's 24/7 support operation focused out of the Honolulu, HI and Philadelphia, PA time zones.

Key Skills

  • For this position you must be a resident of Hawaii to support timezone-based shift work.
  • Experience in a customer support environment.
  • Experience analyzing, troubleshooting, and providing solutions for technical issues.
  • Experience with AWS a plus.
  • Excellent oral and written communication skills.
  • Strong customer focus.
  • Superior organizational and time-management skills.
  • Ability to work across teams and continuously build upon your personal skillset.


Pay and Benefits

$42,000.00 – $45,000.00 per year


Benefits: 401(k), Dental insurance, Health insurance, Life insurance, Paid time off, Professional development assistance, Vision insurance.


This position is remote work from home for residents of Hawaii Only.

** For more information please visit http://www.cloudnexa.com

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