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IT Analyst

  • Location: Nashville , Tennessee
  • Type: Contract
  • Job #2043
  1. This position is responsible for coordinating the technology requirements aspects of energy savings projects and incentive payments for customers that contribute towards meeting annual Program energy savings goals.   The IT Business Analyst will be responsible for driving the elicitation and documentation of system requirements. The role will also provide appropriate guidelines to the operations and IT teams to facilitate the proper implementation of business workflows. Requires knowledge of e-commerce tools, computer system capabilities, business processes, and workflows. 

     

    Primary job activities include:

    · Analyze, evaluate and document business processes

    · Elicit business requirements using interviews, document analysis, business process descriptions, use cases, scenarios, business analysis, and workflow analysis

    · Interpret customer business needs and translate them into business/functional requirements

    · Work closely with business unit stakeholders and Information Technology developers in the preparation of detailed requirements in the form of Agile methodology user stories

    · Translate application developer technical questions for business unit stakeholders and return answers in the form of additional, new or revised user stories/requirements

    · Collaborate with business, IT, quality assurance and external program and IT teams to identify root cause and resolution of issues

    · Analyze and troubleshoot data issues relative to process and application design

    · Plan and manage user acceptance testing of the software system

    · Develop user guides and training material, and facilitate end-user training sessions

    · Remain familiar with assigned program terms and conditions

    · Proactively communicate program changes and oversee required process and system changes through completion

    · Accurately document customer interactions and project details in the Customer Relationship Management (CRM) system

     

  2. Basic Qualifications

One candidate will work onsite either at 424 Church Street, Suite 1320 Nashville, TN 37219 or 1000 Clark Avenue, St. Louis, MO 63102.   Other candidate will work onsite either at 700 King Farm Blvd, 3rd Floor Rockville, MD 20850 or at our Clifton Park, NY office.

Full Time

 

WORK LOCATION

Working knowledge of JavaScript, SQL query execution and XML preferred, but not required

 

TYPE (FULL TIME/PART TIME) Knowledge of Application Program Interface (API’s) required.  Prefer use and support of the Mulesoft AnyPoint Platform, but not required. Experience working with utility-sponsored energy efficiency programs Ability to effectively manage and negotiate multiple priorities and deliverables within an entrepreneurial work setting Experience working in an Agile project environment

 

DESIRED SKILLS

· Knowledge of AWS cloud technology and services required.

Knowledge of Application Program Interface (API’s) required.  Prefer use and support of the Mulesoft AnyPoint Platform, but not required.

· 3 years’ experience in analysis or development of Microsoft Dynamics CRM solutions

· 3 years’ experience with Data Visualization tools like Tableau, MS Power BI

Demonstrated technical ability combined with the ability to work in a collaborative environment with end-users, clients, and other members of the software development and implementation teams Advanced proficiency with MS Office products particularly Excel, Visio and SharePoint Excellent verbal, written, computer, technical communication and presentation skills Strong analytical skills Self-driven team player, with the ability to work effectively independently or collaboratively Enjoys working as part of a diverse team, collaborates effectively, and maintains professionalism under deadline pressure Capacity to understand technical concepts and apply that to projects to ensure technical requirements are met Ability to explain program requirements to diverse customers Bachelor’s Degree in Computer Science, Information Systems, Engineering or related field of study or 3-5 years’ applicable equivalent work experience 5-7 years’ experience with elicitation and documentation of business and functional requirements for web-based applications 5-7 years’ experience, demonstrated skill or proven aptitude in business process evaluation and/or development Bachelor's degree or equivalent, with minimum of three years related experience, or equivalent combined experience and education Strong computer skills with proficiency in MS Office tools (i.e., Outlook, Excel, Word, SharePoint, Teams) Experience utilizing a Customer Relationship Management (CRM) system or a similar system to effectively track customer and/or project details Demonstrated ability to manage multiple tasks and/or projects to meet short turn-around times while effectively adhering to strict quality control standards

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